PLAYER SUPPORT
A little help.
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Find answers to common questions, or get in touch about an Intellara Labs game.
Email supportCOMMON QUESTIONS
Start here.
The game is crashing. What should I try?
Close and reopen the game, check for an update in the store, and restart your device. If it continues, email us the game name, device model, OS version, and the steps that trigger the problem.
Can I recover lost progress?
Progress storage depends on the game. Snake Lane stores puzzle progress on your device. Clearing app data or uninstalling may remove it. Avoid reinstalling before contacting us; recovery is not guaranteed.
How do I restore a purchase?
Use Restore Purchases if the game provides it, with the same store account used to buy. If the purchase is still missing, email us the game name and store order reference. Do not send payment card details, passwords, or purchase tokens.
What does Remove Ads do in Snake Lane?
The one-time Remove Ads purchase disables automatic banner and between-level ads. Optional player-selected rewarded revival remains available. Purchases and ads require an internet connection.
How do I change sound or haptics?
Look in the game settings for the available sound and haptic controls. The controls differ between games.
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