APP SUPPORT
A little help.
Back to what matters.
Find answers to common questions, or get in touch about an Intellara Labs app.
Email supportCOMMON QUESTIONS
Start here.
How do I update an app?
Open its listing in Google Play or the App Store and select Update if available. Store availability depends on your device and region.
How do I report a problem?
Email support@intellaralabs.com with the app name, device model, OS version, and the steps that led to the issue. A screenshot can help. Do not send passwords or sensitive account details.
Can I recover my data?
Data storage differs between apps. Some data is stored only on your device and may be lost if app data is cleared or the app is removed. Contact support before reinstalling.
How do I request data or account deletion?
Check the privacy policy linked from the app page for its data practices and contact route. You can email support@intellaralabs.com with the app name and your request. Do not include passwords or payment details.
How do I manage KidsLearn Remove Ads?
The yearly Remove Ads subscription renews automatically unless canceled. Use the same store account to restore access and manage or cancel it in Google Play subscriptions or Apple Account subscriptions. On iOS, the app purchase and optional subscription are separate purchases. Store checkout shows your local price.
Where do I get help with PaperPal accounts or packages?
Use paperpal.co.in/contact for NEET, JEE or PaperPal PYQ account and package questions. NEET and JEE are separate packages. Never send passwords or payment-card details.
Can I suggest a feature?
Yes. Tell us which app you use, what you are trying to do, and how the change would help. Send suggestions to support@intellaralabs.com.
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Store links, product details, and privacy information in one place.